What is GimbalMart Shipping?

GimbalMart Shipping is the one-stop shipping method that officially provided by GimbalMart and Cainiao Network. As an end-to end cross-border logistics service, it contains the first-mile pickup service, consolidation service, international line-haul service, custom clearance service, last-mile delivery service. Moreover, it also includes the global tracking service, customer service and logistics dispute resolution service, and platform guaranteed compensation service.

Why GimbalMart Shipping?

After placing your order on GimbalMart, the seller will send the package to our shipping center. From here, we can make sure that your package will be handled with care and delivered on time, and we will add the tracking information to your order details so that you can follow your package whenever and wherever you want.

How long does it take for my package to arrive if I use GimbalMart Shipping?

It depends on which option you choose.
Packages that are sent with GimbalMart Standard Shipping usually take 15 to 45 working days, whereas GimbalMart Premium Shipping will provide an estimated delivery time from 7 to 15 working days.

How do I track an order sent via GimbalMart Shipping?

You can check the logistics information directly in your order details. The information will be updated within 5-7 days after the seller sent the package.
1. Go to “My Orders”
2. Click “View Detail”
3. The tracking details are under “Tracking Information”